Q. Why should I book with BeachCollection.co.uk?
A. Last year we sold holidays worth over £21 million in the UK. All of our holidays are ATOL bonded for your peace of mind. Our knowledgeable and professional travel advisors provide independent and impartial travel services tailored to suit your needs.

Q. Do you accept credit cards and debit cards?
A. Yes, we do accept credit and debit cards issued inside the UK. For your safety we provide secure booking using Secure Sockets Layer (SSL) encryption to protect your information.

Q. Do I have to pay any extra taxes or fees?
A. No. Once we have got the latest price from our suppliers and the airlines the price you see will include all taxes and fees.

Q. Do you 'price match'?
A. We believe we already have some of the most competitive prices available. However, if you do find the same hotel much cheaper anywhere else, then please contact our reservations team on: 0871 702 9521

Q. How is my booking protected?
A. BeachCollection.co.uk is a fully bonded member of The Global Travel Group Ltd (Company registration number 2774722, registered in England.) ATOL 3973. At The Global Travel Group we take security very seriously, and we have implemented a bank approved encryption system to protect your 'on-line' transactions with us. Credit/debit card payments will automatically be encrypted using Secure Sockets Layer (SSL). SSL is an industry standard protocol for encryption over the internet. This technology protects your personal information from unauthorized access and malicious attack. Any credit/debit card numbers are securely processed within our “on-line payment partners” system. Our payment partner is “Datacash”. For more information, please visit – http://www.datacash.com
Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We absolutely retain the right to refuse any booking made via our site.

Q. What happens if I need to cancel my booking?
A. Should you need to cancel your booking for any reason, please refer to our cancellation policy, contained within the site terms & conditions. Your booking can be cancelled via our reservations team, but please be aware that cancellation charges will apply.

Q. Do you specialise in any countries?
A. No, we are able to give advice and provide great rates and deals to most popular holiday destinations worldwide. By doing this we are able to specialise in tailoring your holiday to suit your needs.

Q. Do your flights and packages include baggage?
A. As we feature flights from nearly all UK airlines and tour operators, you should note that each has their own policy of including hold baggage in the prices we display. If hold baggage is included, this will be indicated during the booking process. Where no hold baggage is included and the airline or tour operator has provided us with the facility to pay additional supplements for same, you will be provided with that option during the booking process.

Please note we cannot be held responsible if there has been a technical malfunction of this option not being displayed through our system.

Normally, where hold baggage is included within the price, and this has been indicated to you, the average maximum weight of such hold baggage is normally between 15Kg and 20Kg per 1 item, however all airlines vary in actual weight allowances. Some airlines and tour operators also provide the option of paying additional supplements in order to increase hold baggage weight by 5Kg per 1 item and when this option is available we will also indicate this to you during the booking process.
If you are in any doubt, we recommend that you check with the individual flight operator for terms and conditions, or call our call centre on 0871 702 9521

Q. What flight suppliers do you use?
A. We have a large range of charter and no frills flight operators who provide us with our flights. By not tying ourselves in with a single supplier we are able to offer you the best possible prices and to mix and match the flights to find you the best deal.

Q. Do your prices include airport transfers?
A. Airport transfers can be provided at an extra cost. Once you have selected your flights (and accommodation) you will be given the option to include transfers to your booking. Please note this service is only available on selected routes as advertised on the site.

Q. Who supplies your transfers?
A. All of our transfers are provided by mainstream companies. These companies lead the industry and give you the peace of mind of booking with confidence.

Q. Do I need a passport?
A. Yes. You will need your passport for all flights outside the UK. Also please note that to enter some countries they require that you have a minimum of 6 months until the expiry of your passport. Please check your passport well in advance of travel as it can take up to 12 weeks to get a replacement.

Q. Do I need a visa to travel?
A. If you are travelling to a country in the European Community (EC) and have a UK passport and are a British Citizen then you will not need a visa. If you travel outside the European community then you may need a visa. For detailed advice please go to http://www.fco.gov.uk. Please note it is your responsibility to ensure that you have the correct documentation to travel.

Q. Can I take sporting equipment with me?
A. Yes. In most cases you will be able to take sporting equipment such as golf clubs, surf boards and skis etc with you at an additional cost. Please add the sporting equipment to your booking or give us a call on: 0871 702 9521

Q. What does the board basis include?
A. This can vary between hotels, but generally board basis would be as follows:
Room Only – The price covers just your use of the room. Usually means there will be no facilities for food preparation.
Self Catering – Again, the price is for the room only, but with self catering it usually means there will be facilities within the room for food preparation.
Bed & Breakfast – The price includes Breakfast (either continental or full English, dependent on the accommodation).
Half Board – The price includes breakfast and evening meal.
Full Board – The price includes breakfast, lunch and evening meal.
All Inclusive – The price will generally include all meals, snacks and drinks produced by the hotel (drinks will usually be restricted to locally produced items – please refer to the specific hotel details for the full all-inclusive terms applicable to your chosen accommodation).

Q. Where do you get your accommodation?
A. We have built up links with 12 accommodation only suppliers who are able to offer us around 55,000 properties worldwide. We also go directly to the hotels to find you the best prices available.

Q. Do you have representatives at any of the resorts?
A. At some of the resorts and hotels we have representatives who are there to help and let you get the best from your holiday. Where we do not have reps we provide contact details of reps in the area. We also have a 24 hr duty office in the UK which you can contact at anytime.

Q. How far is my hotel from the airport?
A. Where this information is not listed within the detailed hotel information, our reservations team will be able to assist. Give us a call on: 0871 702 9521